FAQS/Policies

General

Customer service hours

Our customer service hours are 8 am - 6 pm EST Monday - Friday. We strive to respond to all questions/concerns within 72 hours.

Measuring Before You Order

You have to measure yourself in inches before placing your order. ​Please double check measurements before ordering. Sizes cannot be changed once order is processed. Cancel all orders made with the wrong size.

 

​Returns + Exchanges
What is your return policy for domestic physical products?

 ALL SALES ARE FINAL.

 

 

Strand Quantity

Most strands come with only one strand unless otherwise stated in the description.

Order Confirmation

Once order is placed you will receive a confirmation notice to the email address you provided. Be sure to check your spam folder as well for an order confirmation.

Shipping

Once your order has been shipped you will receive and email with a United States Postal Service (USPS) tracking number which can be used to track your order. We do ship to P.O. Box and APO addresses. 

 

Turn Over Time

Orders generally ship within 1-2 business days after purchase. Your order will ship out using the delivery choice you choose at checkout. We ship via USPS.

For Domestic Orders

USPS First Class Mail: 3-5 Business days

For International Orders

USPS Priority Mail: 5 - 12 business days

If you qualify for free shipping (for domestic orders only), all orders will be shipped USPS Priority Mail.

 

I have not received my order even though the tracking says shipped.

Once the item has been shipped, it is no longer in our hands. You will need to contact USPS with the tracking number provided to gain more information. If signature confirmation shows that it was signed for, you will need to contact USPS.


My order says delivered but I didn't receive my package.

K2 Essentials is not responsible for missing or lost packages. You will need to contact USPS to file a claim.

Provided wrong shipping address

If you provided the wrong shipping address and need the item reshipped to you, you will be sent an additional invoice, with a new shipping cost, to have the item reshipped.

Product Availability 

Occasionally items may sale out. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

 

 
Color Variation

We do our best to display unaltered photos of our strands. Monitor display vs. in-person color may vary slightly.